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Objectives

1.

Appointment of Focal Persons (BS-20) Officer within the Ministry and in all attached Departments for dealing with the issues of pensions. This information must be uploaded on the website along-with contact numbers of Focal Persons of every Ministry/Division/ Department.

2.

Establishment of independent pensioner’s cell for dealing with the issues of pension cases and for complaints of Government employees within the Ministry and in all the Departments. The correspondence with the AGPR on pension issues must be replied by the Focal Person within 48 hours. This information must be uploaded on the website alongwith contact numbers of Focal Persons of every Ministry/Division/ Department. Every Agency must draw a template showing the flow and activity of every pension case till its finalization by AGPR. Monthly report must be submitted to this Secretariat.

3.

Parent Department should initiate the case for finalization of pension dues within the time frame fixed by Government. Automated system within the Ministry/Division/Department be established for processing of pension cases with the help of AGPR or PIFRA or CGA which may be connected with AGPR for early settlement of pension claims of Government employees.

4.

Head of Agency must fix one hour in every week for pending pension’s cases and for complaints of their employees. The Focal Person should also fix one hour in a day for hearing employees grievances related to pensions. Monthly report must be submitted to this Secretariat.

5.

Service Book of the employees must be computerized, properly maintained and timely updated. The list of officials who will retire in next six months must be prepared and uploaded on website of every Ministry/ Division/Department well before the date of retirement. This information must be shared with AGPR on fortnight basis. Monthly report must be submitted to this Secretariat.

6.

Maintain computerized list showing the dates of retirement of all their officers and staff that are going to retire within a particular financial year and their names should be uploaded on the website.

7.

Head of Department should monitor and ensure fast track completion of service records and their entries in computerized system. He should also hold meetings with AGPR after every two months for resolution of pending pension cases. Report in this regard must be submitted to this Secretariat.

8.

Ensure that all the pension’s cases should be processed and finalized well before the retirement dates of employees. The cases under process should be uploaded on website of every Ministry/Division/Departments and cases pending for more than 30 days should be resolved in next 7 days by the respective Focal Person of the Ministry/Division/ Department in meeting with Focal Person of AGPR. Action may be taken against the person(s) responsible for delaying the pension cases under intimation to this Secretariat.

9.

Process of pension cases (Data) of Federal Agencies and AGPR must be automated and interconnected in next 30 days.

10.

Establish Automated Monitoring and Evaluation system within the Ministry/Division/Departments for reviewing/Evaluating the process and completion of pension cases. Monthly Report must be submitted to this Secretariat.

11.

Secretary/Head of Department should preside over monthly meetings for determining the status and for resolution of pension cases. Monthly report in this regard must be submitted to this Secretariat.

12.

The information regarding the establishment of Grievance Cell for Pensioners in Federal Ombudsman Secretariat must be uploaded on the website of every Ministry/Division/Department with the information to approach Hafiz Ahsaan Ahmed Khokhar, Senior Advisor (Law) Registrar/ Grievance Commissioner of Pakistan under intimation to this Secretariat. This information must also be placed at a prominent place of Ministry/Division/ Department and in AGPR, for public awareness.

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Objectives

1.

Comply with all directions issued through this Secretariat’s letter dated 16-02-2016 and ensures that this has been circulated and implemented at Agency’s and all attached Departments’ level.

2.

Declaration be submitted that a list of employees who will be retiring in next month have been made and uploaded on website and their notifications in this regard have been issued and their pension papers have been  submitted to AGPR,

3.

Declaration be submitted that all pending pension cases have been finalized in Ministries/Divisions/Attached Departments and no case is pending beyond 30 days (the date of retirement of notification of employee will be considered for 30 days) .This declaration must be endorsed by AGPR and Head of Agency and the same should be submitted regular by first of every month to this Secretariat.

4.

To ensure that all pending inquiries against officers/ officials be finalized before the date of retirement notification. If any inquiries are pending, they should be decided on merit and under rules at the earliest under intimation to this Secretariat.

5.

To ensure that ACRs of officers/ officials are written and submitted to competent authority within the due date as per instructions of Establishment Division. Report in this regard be submitted to Federal Ombudsman Secretariat before the next meeting.

6.

Ensure that regular monthly meeting is being conducted by Agency’s Focal Person with the Focal Persons of all attached Departments for resolution of pension issues and complete report be submitted to this Secretariat on monthly basis.

7.

Ensure the automation for service book and pension as per instructions of this Secretariat’s letter dated 16-02-2016 before the next meeting on implementation.

8.

To establish automated system for monitoring and evaluation for resolution of pension cases, pending inquiries and completion of ACRs of government employees as per instructions of Finance Division and Establishment Division. Senior Officers of BS-20 may be appointed as Focal Persons for completion of this assignment. Compliance report be submitted to this Secretariat monthly basis.

9.

To fix instructions issued through letter dated 16-02-2016 and the present on notice board and on the website of Agency and also to circulate within the organization and all attached Departments.